Account Management Representative - Remote job Customer Service at Better Business Bureau, Great West and Pacific

Role Description

This role involves being a trusted guide and partner for our Accredited Businesses (ABs), providing consultative support to maximize the value of their accreditation.

• Deliver proactive outreach that drives business success
• Host regular check-ins and share strategic insights
• Discover business goals and connect ABs to the right tools, resources, and opportunities
• Develop retention strategies to address potential issues
• Communicate with clarity, compassion, and confidence across various channels
• Stay updated on policies and best practices
• Maintain an accurate database
• Engage with the 740 Benefit Queue professionally
• Tackle special projects as needed

Qualifications

• Passion for helping businesses grow and succeed
• Natural curiosity, resourcefulness, and solutions-oriented mindset
• Ability to thrive in consultative conversations
• Strong organizational skills to manage multiple priorities
• Effective communication with empathy
• Team player who supports colleagues
• Bilingual Spanish speaking candidates preferred

Benefits

• Medical, Dental, and Vision Insurance Plans (100% premiums paid for base plans by BBB)
• 100% employer-paid life and long-term disability insurance
• Optional insurance plans (short-term disability, additional life, accident, etc.)
• Paid Time Off (PTO) from the date of hire
• Paid holidays, plus your birthday off with pay
• Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
• Remote first work model